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Store Policies for ROK Karts:

  1. Shipping Policy:

  • We strive to process and ship orders as quickly as possible. Please allow 1-3 business days for order processing.

  • Shipping costs and delivery times may vary depending on the destination and shipping method chosen during checkout.

  • Customers are responsible for providing accurate shipping information. ROK Karts is not responsible for any delays or issues arising from inaccurate shipping information provided by the customer.

  • Once an order has been shipped, it cannot be canceled or modified.

  1. Return Policy:

  • We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

  • Returns are only accepted for items that are unused, in their original condition, and with all original tags and packaging intact.

  • Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.

  • Refunds will be issued in the original form of payment, minus any shipping charges, once the returned item has been received and inspected by ROK Karts.

  1. Exchange Policy:

  • We do not currently offer exchanges for products. If you need a different size or item, please place a new order and return the original item following our return policy.

  1. Warranty:

  • ROK Karts products are covered by a limited warranty against defects in materials and workmanship. The warranty period may vary depending on the product and will be specified in the product documentation or on the website.

  • Warranty claims must be made within the specified warranty period and are subject to inspection and approval by ROK Karts.

  • Warranty does not cover normal wear and tear, misuse, accidents, or any damage caused by improper installation or maintenance.

  1. Privacy Policy:

  • ROK Karts respects your privacy and is committed to protecting your personal information. We collect and use personal information only for the purpose of processing orders and providing customer service.

  • We do not share, sell, or rent your personal information to third parties, except as required for order fulfillment or as legally required.

  • By using our website, you agree to the terms of our privacy policy.

  1. Payment:

  • ROK Karts accepts online payments through our website using secure payment gateways. We currently accept major credit cards and other forms of payment as specified during the checkout process.

  • Prices listed on our website are in the currency specified and do not include any applicable taxes or shipping charges, which will be added during the checkout process.

  1. Changes to Store Policies:

  • ROK Karts reserves the right to modify or update our store policies at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from ROK Kart's website, you agree to abide by our store policies as outlined above. If you have any questions or concerns, please contact us for further assistance.

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